Frequent questions

Does guarantee me a secure reservation?

All personal and payment information needed to make your reservation is sent securely and encrypted to our system provided with the security protocol SSL. This prevents third parties from accessing your data and the security of the transaction is guaranteed.

Gestaltur S.L. is the owner of the website, as well as the database that is generated with the personal data that you provide on our website. Do not worry. We store this data in our records to offer you the best possible service and to inform you of news, offers and special deals which might be of your interest, as long as you agree..

In accordance with the current regulations regarding data protection, Gestaltur S.L, are committed to fulfilling our obligation in relation to personal data and our duty to treat them with confidentiality.

I want to book accomodation! Where do I start?

Go to our Apartments section you can find a full list of our apartments available, where we will inform you of the characteristics, descriptions, photos, location, prices and special offers.

Thanks to our search engine, you can find apartments available in the Levante beach area depending on the dates you wish to travel and therefore book your holiday.
This way, you can obtain detailed information and pick the accommodation that suits your choices. You also have the option to search for a specific accommodation.
Once you have selected the chosen accommodation and dates, click onto the reserve button.

How exactly does the search engine work?

At Gestaltur we like to have the information instantly. For this reason, our search engine facilitates the process of finding the best accommodation for you because it will give you results of prices and availability at the time you realize the search.

Once you have selected the chosen apartment, click onto the reserve button.

How do I confirm and make the payment of my reservation?

So, we ended the previous step by clicking onto the reserve button. Previously we have decided how we wish to make payment. If you wish to pay by credit card, you can continue by filling in your credit/debit card details and complete the process. If you prefer to do a bank transfer you will have to contact our office and we will advise how you can do this.

Once the reservation has been satisfactorily completed, after a few minutes you will receive a confirmation email also indicating payment method.

I have arrived in Benidorm! How do I proceed to check-in?

Our team will kindly welcome you at our office Gestaltur S.L. Cuenca Avenue, 18 and will give you everything you need to begin your holiday in Benidorm. In the case that you think you might be arriving outside office hours, please contact us by telephone +34 96 586 07 37 or by email to organize key collection.

An unforeseen circumstance has happened and I cannot travel, how can I cancel my booking?

Contact the team at our office and we will manage the cancelation. In this case, cancelling your booking you are accepting the cancelation conditions which are specified in general conditions.

And on my behalf, what are my obligations if I book with

Booking through the Gestaltur web implies knowledge and acceptance of the conditions explained in general conditions.

Do you have any more questions? Contact us without obligation