General conditions


The offers that appear on the web and online channels will be applicable only for stays longer than 7 days and with a minimum value of € 275.

No refund in case of cancellation.

50% Prepaid at the time of reservation.


30% deposit to secure your reservation.


The price is per day and apartment.

Minimum stay of 3 nights with a supplement of € 50 for stays of less than 5 nights.

Stays equal to or greater than 5 nights, the regular rate will apply.

The price includes water, electricity and heating in winter months.

A specific floor will not be guaranteed, but we do take note of preferences.


The rest of the reservation will be paid in cash or by card at our office before the keys are handed over.

If you arrive outside of office hours, payment will be made the next day.

Currency exchange

Official exchange rate without commission.


Free cancellation for reservations 7 days before arrival (promotions not included).

Cancellation after 7 days and before 2 days of arrival, 1 reservation day will be charged.

Cancellations later than 2 days before arrival, 50% of the reservation will be charged.

Check in / out

Check in from 5pm.

Check out until 10am.

Early check in / late check out subject to availability.

All occupants must show their ID or Passport upon arrival.

Arrivals after hours, those over 16 years old, the next day must report to the office to register.

Handover of keys

In the office during business hours.

In case of out of hours, it will be specified in advance where to collect the keys.


It will be done on arrival (during check in), it will be paid in cash for a variable value between € 60-200 (depending on season and floor).

If it is not done in cash, a credit card will be left as a guarantee.


All apartments have a private pool. The opening dates are usually from June 15 to September 15 (indicative dates). More information available in our office.

Transfer & excursions

Possibility of hiring taxi service or transfers (shuttle) in our offices.

Tickets for amusement parks and excursions available at our offices.


Most apartments have a safe available for rent,
If the apartment does not have a safe, we have them in our offices.

It is possible to rent safes both in the apartments and in our offices (depending on availability).

Office Hours

Monday-Saturday 10: 00h – 14: 00h / 16: 00h – 20: 00h
* Variable according to season / Office hours may vary depending on the season.

Admission rights

The company Gestaltur S.L. It reserves the right of admission.

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